Q: Do primary and secondary contacts need to be listed twice in the roster – once in their contact role and once in their organizational role?
A: Yes, but the system will allow you to assign someone with multiple roles when you add them to your roster within the application so you won’t need to create separate listings for the same person.
Q: Is it acceptable to have multiple medical directors on our roster?
A: Yes, there is no requirement for program certification to only have one medical director. For your roster, you will only need to list regular medical directors – you can leave off fill‑in medical directors.
Q: I finished the Staff Competencies section, but the page is not being marked as complete – am I doing something wrong?
A: Please double check to make sure that all the following are complete: 1) Are you missing any required roles in your roster? 2) Are True/False responses listed for the “reports to director” and “provides direct patient care” questions for ALL staff on the roster? 3) Are dates listed for all the staff with marked check boxes?
Q: I am the Program Director for my program, but I also provide direct patient care. Will I need to provide staff competencies?
A: Yes – if you provide direct patient care, you will need to report competencies.
Q: Do I still need an administrator on my staff roster within the application?
A: No, starting with the 2024 application, you no longer need to list your program’s administrator.
Q: What information do I need to enter in the text boxes in the Staff Competencies section of the application?
A: For each submitted competency, describe in detail how you determined staff is competent in this area. This description must include the objectives and the specific tool or method used for assessment. Simply stating “return demonstration” or “post‑test” is not sufficient.
Q: I have my team complete a quiz after reading an article related to staff competencies. Do I need to include the full quiz?
A: No, please do not submit the full quiz. Please clearly describe the tool or method you use to determine how staff are competent.
Q: Is ACLS/BLS accepted on the Staff Competencies page?
A: ACLS/BLS do not qualify as a competency. Competencies need to align with the knowledge and skills from the competency documents referenced in the application.
Q: Do we need to submit Staff Competencies for employees who worked during the application year but are no longer on staff?
A: No. Submission of Staff Competencies is only required for staff who worked in your program during the data collection period and remain on staff at the time of application submission.
Q: How should we handle part‑time staff?
A: If they provide direct patient care, they need to have competencies submitted regardless of role or FTE status. All staff need to complete at least four different competencies.